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Returns and Complaints
Incorrect/Damaged Goods
Any incorrect orders or damaged goods must be reported to our Customer Services Team within 5 days of receipt.
These will be replaced as soon as possible at no expense to yourself.
If you are returning goods via post, please obtain proof of the postage so you have evidence they have been posted.
These goods will only be exchanged or refunded if they have not been used, worn or otherwise soiled and are in their original, undamaged packaging.
Warranty Issues
Any items that have developed a fault and have been purchased within a 1 week period can be returned for either repair or replacement.
our store reserve the right to return any faulty goods to the manufacturer before exchanging or refunding where necessary.
If the manufacturer deems the fault not to be that of the product, our store reserve the right not to issue an exchange or refund
Please note, we are entirely in the hands of the manufacturer when it comes to warranty terms and conditions. We will always work as hard as we can to ensure that the outcome is the one that you, as our customer, is entirely satisfied with.
Complaints
If in the unlikely event that you wish to raise a dispute or complaint we advise for you to contact our friendly Customer Service Team. They will be more than happy to assist and aim to solve any issue you may have.
We endeavour to acknowledge your dispute or complaint within 2 working days and we will attempt to solve it as soon as possible. You will be provided with the name of the advisor dealing with your request as soon as they respond.
If you have any queries or concerns on any of the above then please feel free to contact our Customer Services Team using contact form or directly email to my admin. Email : admin@murtackleshop.com
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